Customer Help
Our support team is always here to assist.
Common purchase queries answered
Orders and Delivery
Most orders are dispatched within 72 hours after receiving your payment from our facility in Thailand. DHL ensures the shipment and tracking of your order, usually delivered within 7 working days for international delivery.
If you need to change your delivery address, contact us immediately at [email protected]. Note that once your order is dispatched, it is impossible to change the delivery address.
You can track your order by clicking on this link here. You will need your order ID and your email address.
Most probably yes, we ship internationally with DHL to most countries around the world. You can see the full updated list of countries on our pricing page.
We use discreet packaging not to give any indication as to the contents inside.
We don’t accept any returns except for products with defects. In this case they will be replaced or refunded according to our Terms & Conditions. Note that we cannot accept returns on products that have been signed and/or delivered. Please make sure your product has not been altered or tampered with before signing or accepting your delivery.
If you need more info on customs
Pricing and Taxes
No, once you paid for the order, the price is locked and will not change.
Yes, you can pay in over 20+ different currencies on 965GoldThailand. To do so, simply click on the currency switcher in the top menu.
965 Gold Thailand is an independent and private company, without any government influence. We don’t report our sale transactions to anyone.
As the answer varies from countries to countries, please consult a financial advisor for the latest requirements on taxation in your country.
Yes, as the gold we offer on our website has a purity of 96.5%, VAT should apply. Please contact your local customs office for more information.
All of our products prices are updated daily following the Thai national gold prices.
The price difference come from the margin level associated to a specific product. The margin (also called “premium”) is the part of the price covering our costs and reseller’s margin, it varies depending on the product’s rarity, craftsmanship, and its associated costs (production, handling, warehousing, etc.)
Who we are and what we do ?
Our Products and Company
We sell gold products from Thailand only, certified with a 96.5% gold purity.
All our products come directly from the most reputable gold distributors in Thailand and have undergone extensive quality control.
We don’t have physical shops. We are an online-only platform. However, if you have any question, you can contact our Thailand-based customer service by email, or WhatsApp.
Safe and secure checkout
Payment Methods
We currently accept over 20+ different currencies (USD, EUR, GBP, AUD, CNY, JPY, etc.). The full list of currencies can be seen by clicking on the currency switcher in the top menu.
We only accept card payments (Visa & Mastercard)
No, we do not offer wire transfer as a payment method just yet.
Yes, we use 3-D Secure technology to enhance the security and trustworthiness of our platform for our clients.
It is not possible to split a payment. Each order must be paid in full and in one payment for it to go through.